Privacy & Use Policies
We cannot use our customer's shipping accounts. FREE shipping on orders that qualify for Ground Shipping which subtotals $199 and up shipped within the Continental United States. We also have some individual items that are less than $199 that have free shipping. *Free shipping does not apply outside the Continental United States. The $199 free shipping policy, excludes larger items that Ships by Truck. Larger truck shipped items ship free within the Continental United States that subtotals $1399 and up. Not sure if your order qualifies for free shipping? Just add the items and zip code and calculate shipping. *We will verify shipping costs at order fulfillment. We are not responsible for typographical, pictorial or pricing errors. See our Waiver/Disclaimer below for more details. Alaska, Hawaii and Puerto Rico shipments may require additional shipping costs. We review shipping costs at the time of order fulfillment and will contact our Alaska, Hawaii and Puerto Rico customers if needed. Although, many times we are able to use USPS at no additional cost to our Alaska, Hawaii and Puerto Rico customers.
We at Wise Auto Tools treat our customers as we like to be treated, our goal is to have you as a regular customer. Your 100% satisfaction is our formula for success! The following policies have been put into place with this in mind.
Shortages
Occasionally, an order may be divided into two separate shipments, in which case we will send you two tracking numbers via email. If you receive a delivered shipment with a missing item, we must be notified within three business days.
Expedited Shipping, Including TIME-SERT
Regular shipping is usually 1-4 days. Call if you need Next Day Shipping at 800-734-8665. Please know that we'll do our part and get the package out quickly, however note we are not liable for shipping delays once the item is in the hands of the carrier. We furthermore are not responsible for losses caused directly or indirectly due to these type of delays.
Warranty
Items purchased from Wise Auto Tools LLC are covered by the manufacturer's warranty only. Wise Auto Tools LLC does not directly cover any products. Within the first 30 day's from the date of purchase Wise Auto Tools will assist in facilitating replacement or repair of defective products. Warranty replacement or repair is determined by the respective manufacturer. Items which are misused will not be covered. The manufacturer's warranty may be in force beyond 30 days of the initial purchase date. With this being stated; we rarely have a problem with defects because our products are new, NOT reconditioned unless otherwise noted (however, if you have a problem we'll attempt to work with you). A very small percentage of items are damaged during shipment (by carriers like UPS or Fedex), if this occurs, notify us as soon as possible so we can start a claim with the carrier. You will be shipped a replacement once the damaged item is returned (we will deal with the shipping company, this is not your problem). With truck shipped items (freight shipped by truck), inspect for damage prior to accepting delivery. Truck/Freight shipping is much more expensive than regular carrier services. It is the customer's responsibility to pay for return shipment if needed due to a damaged Truck/Freight shipped item being wrongfully accepted. Therefore, it is imperative that Truck/Freight items are inspected thoroughly before accepting delivery. If the item is damaged; DO NOT accept delivery and notify us immediately. Items that are outside 30 days from the purchase date, will need to be shipped by you, directly to the manufacturer if an extended warranty applies. Manufacturer warranty information and instructions can be provided by us upon request (warranty information can also be obtained from the manufacturer). We do not handle manufacturer warranties directly, so we recommend keeping any warranty information that may be received with the package and a copy of your invoice until the warranty period expires. You are responsible for any shipping costs, both to and from Wise Auto Tools or the respective manufacturer if there is a warranty issue or if an item is damaged by the shipping company during transit.
The manufacturer's warranty does not cover any product or part which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product literature. Plastic cases that products are sometimes housed in are not considered part of the actual product, they are considered packaging and therefore are not warrantied if broken, cracked or otherwise damaged during transit. Therefore, items shipped in packaging such as plastic, styrene, cardboard, Styrofoam etc, will not be replaced if broken, cracked or otherwise damaged. Our responsibility is to deliver the product itself undamaged." Wise Auto Tools is not liable to you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use of or inability to use the products and in all cases our liability is limited strictly to assisting in replacement, or repair or the value of the products purchased within 30 days of purchase date. Beyond initial 30 days, Wise Auto Tools is not responsible for assisting in any warranty, manufacturer warranty, claims or repair claims. All conditions are are governed by U.S. federal law and/or the laws of the State of Florida. Any legal action or proceeding shall be instituted only in a state or federal court located in the state of Florida.
Returns
We want you to be happy with your purchase. If you are not completely satisfied with your item, rest assured you can return it in most cases (within 30 days of purchase date). Due to licensing of copyright materials such as products which have built in electronics, i.e., scan tools, videos, CDs, DVDs software, software updates including all brands are non-returnable and cannot be exchanged. On other items, to return or exchange, please email your request including the reason for return or request for an exchange. Once your request has been received and approved, we will provide you with a return address and authorization number. Merchandise must be shipped back within 30 days from the date of purchase. Shipping must be prepaid and tracking information emailed to us so we can verify your return's arrival to the restocking warehouse. A 20% restocking fee based on the price on the original purchase price will be applied. Shipping charges are not refundable. Furthermore, our original shipping costs are deducted from the "refund" amount in cases where shipping was free to our customer initially. The returned merchandise must be new, complete and in it's original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered or if any parts or packaging are missing. We will arrange shipment of a replacement product exchange, or issue a credit or refund as you have requested within 5 business days of receipt of your return to our address.
Cancelling an Order
Once an order has been successfully placed it is not always possible to cancel it. If our customer changes their mind and requests a cancellation, we will do our best to stop the order. However, we cannot guarantee that we will be able to cancel orders after they have been dispatched to the warehouse. If we are able to cancel and stop the order from being processed, we will void or refund the transaction amount less a 4% processing cost. If the order cannot be stopped, the order tracking will be emailed as usual. If our customer wants to return the item at that point, regular return procedures must be followed to insure proper credit less associated restocking fees (see Returns above).
Waiver/Disclaimer
Product descriptions and images are primarily provided by the manufacturers of the products we sell. Sale prices are verified at order fulfillment, if an incorrect price is listed, we reserve the right to void the sale at our discretion. We are not responsible for typographical, pictorial or pricing errors. It is our goal to offer the most complete and accurate automotive tool source possible for our customers. We strive to correct errors in listings and provide improved pictures and item descriptions whenever possible. If you question the accuracy of any of our listings please notify us of your concern prior to purchasing. We welcome any opportunity to improve our website and our product's descriptions. If for some reason we cannot fulfill an order due to a pricing misprint or a product that is out-of-stock you will be notified and refunded the full price of your order. If you receive an item which is significantly different than the description provided, we will accept a return and provide a full refund as long as the item is unused and in sellable condition - we are not responsible for the original shipping costs or expenses incurred for the return shipment.
Military APO's and FPO's
We support our military and want to accommodate when possible. Due to government regulations requiring much more time and attention for processing shipments to military addresses, many tool suppliers choose not to ship to them. Wise Auto Tools will ship to APO's and FPO's as long as the items are small enough to be shipped in this manner. Truck shipped items cannot be shipped to APO's or FPO's, please note if an item is shipped by truck it will be written in the listing and there will be a notation at checkout. Please contact us for a military shipping quote prior to placing your order. When requesting a shipping quote, please include your name, address, item numbers and quantity. Shipping times usually range from ten to fifteen days for APO's and FPO's. Dependent on total weight of the package, we may provide free shipping on cart totals of $900 and up.
Locksmith Tools Policy
In effort to execute due diligence in NOT supplying locksmith tools for unlawful uses, Wise Auto Tools has enacted the following policy; Locksmith tools such as lockout kits, jimmys, wedges, lock pick sets and related tools designed to bypass locks or latches are only shipped to business addresses. Furthermore, it is required that the business type be in a field which it is reasonable and logical for the business to possess such tools for lawful purposes. Only upon verifying the validity of the business address and business type, will orders of this type be processed. In some cases we may require faxed proof of business license, tax exemption certificate, mechanics license or certificate prior to fulfilling an order for locksmith tools.
Automotive Scan Tool Policy
Our scan tools are equipped with software for the USA market (US emission standards). We will NOT ship scan tools outside the USA or to freight forwarding services for shipment outside of the USA. Scan tools encompass electronics and software, therefore we CANNOT accept returns on these items (see our warranty policies for more information). We will only ship scan tools to either the billing address or to an automotive related business address.
Fraud Prevention
In effort to protect our customers and prevent fraudulent purchases, in some cases we may require further verification of credit card ownership. If we cannot make contact and satisfy validity of the purchase, the transaction will be voided.
General Shipping and Tax Info
Sales Tax: All shipments within Florida will be charged Florida state tax.
Shipping and Handling: All orders will be shipped using a standard ground shipping service unless otherwise noted or requested by phone at 800-734-8665.
Transit Times & Locations: Our locations are shipping warehouses (without Will Call) and not stores that can be physically visited. Ninety Eight percent of all orders get shipped within 24 hours upon payment during the week excluding Holidays. Occasionally we can ship out certain items on Saturdays call for details. Delivery time, or ETA (Estimated Time of Arrival) for ground shipped orders range from 1-6 business days in most cases. Our average transit time for many items tends to be 2-3 days. Larger quantities of a single item are more likely to require shipping from multiple locations to fulfill. Orders for total amounts under $30.00 may take more processing time. We cannot guarantee delivery times. Delays may be caused by many things which are out of our control such as an incorrect or incomplete address being provided to us, acts of nature such as Hurricanes, Floods and Volcanic eruptions etc. If Expedited shipping (available by phone) is paid for a money back for shipping cost guaranty may apply with certain exclusions.
Tracking information will be forwarded to you by email once it's available. We have warehouses located in California, Washington, Georgia, Texas, Indiana, North Carolina, New Jersey and Florida. In order to speed delivery, your order will be sent from the closest stocking warehouse to your location. *Not all warehouses have every item we offer.
Delivery Address: We are not responsible for un-deliverable shipments due to an incorrect "ship to" address you provided. Please provide your complete address including apartment number, unit number or suite number that may apply. It's our customer's responsibility to verify their ship to address is correct on the order confirmation email within one hour of placing the order. If we need to re-ship your order due to an incorrect or incomplete address that you have provided additional shipping charges will apply.
Missing Shipment: If any items are missing please check your email to see if there are multiple shipments to fulfill your purchase. At times we will ship multiple packages to deliver your order. Tracking or confirmation numbers for your order will be sent by email once they are available. Many times shipping companies will leave your package at the door if you are not home. If you are uncomfortable with this you can have your order shipped to your work or a neighbor's house if you prefer. Our responsibility for the whereabouts of your shipment ends after it is delivered and we will provide proof of delivery upon request.
Damaged Items: Please inspect all packages if possible before accepting delivery. If an item is damaged, please contact us within 3 days of receipt to acquire a Return Merchandise Authorization number and warehouse address. A replacement for the damaged item will be sent once the damaged item is returned.
Out of Stock: All orders will be filled as complete as possible in order to ship quickly. If any items are out of stock, please re-order at a later date.
Haz-Mat Handling Charge: Shipping companies charge a hazardous materials charge for any combustible items that are shipped. There are some items that will require this fee. If your order will require this fee and it is not already calculated in the shipping costs, we will contact you prior to shipping your order.
Please e-mail us if you have any questions about our shipping policies. If your question is concerning freight costs for large items please include your address and item numbers.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Wise Auto Tools LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Changes to this privacy policy
Wise Auto Tools LLC has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by calling 800-734-8665, using our contact form or by mail at:
Wise Auto Tools LLC
1767 Lakewood Ranch Blvd #277
Bradenton FL 34211