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Wise Auto Tools: As a master auto technician, I've worked at several auto repair shops over the years. I've worked at a small independent shop and for nation wide chains. There are several things that can make a shop more successful. It starts with the individuals that write the service tickets. They provide the "first impression" that a customer gets. Listening to a customer's concern and relaying the description of the problem to the tech is one of the most crucial steps in having happy repeat …